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Case Studies

Making sense of staff survey data in a new Partnership Organisation

Manchester Health Care and Commissioning (MHCC) is a new organisation working as partnership between Manchester city Council and NHS Manchester Clinical Commissioning Group. The aims of MHCC include improving health and wellbeing of the people of Manchester and enabling communities to be active partners in their own health and wellbeing.

MHCC were keen to find out the views of their employees a year on from the formation of the organisation and launched an on-line staff survey. They commissioned Delve to interpret and analyse the results and produce a report highlighting the key themes.

Our approach was to support MHCC to fully engage and capitalise on the progress they had already made up so far. We analysed the survey results and interrogated the data fully so that this could be presented back to the organisation in a meaningful way. Our experience in staff engagement methodology gave us the opportunity to equip the senior leadership team with the best information to enable them to act on this data with a focused approach.

We presented the data to in a simple yet effective visual dashboard so that all staff could take meaning from the results. We included an interpretation of the data based on our extensive experience in organisational development, pulling out key themes and trends with the aim of bringing the story to life for the executive leadership team. We worked closely with the Head of Organisational Development to develop some clear recommendations for the senior teams based on the data which shaped the Organisational Development Strategy for MHCC, enabling them to act on the results and support teams to engage with the vision.

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